Refund Policy

Last updated: 2026-09

This page covers the refund conditions, how to apply, and payout arrangements for VPNOh subscriptions and data packs, plus how each payment method is handled. All amounts and entitlements are based on the actual paid order.

A full refund can be requested within 14 days of the first payment, no questions asked. Requests are submitted through the ticket system in the user panel — no reason required.

Refund Window

Within 14 calendar days of the order's successful payment, users can request a refund on their first paid order. Once approved, the full amount actually paid for that order is refunded.

Monthly subscriptions (¥9.9/month with 60GB · ¥18/month with 250GB · ¥28/month with 500GB) and data packs (¥158/300GB · ¥358/1000GB · ¥658/3000GB, valid until used up and never expiring) share the same window. The window starts from the payment completion time recorded by the payment channel; orders past 14 days are no longer eligible for a no-questions-asked refund.

Eligibility and Exceptions

Orders eligible for a no-questions-asked refund must meet all of these conditions: it is a first payment, the payment succeeded, the account is in good standing, and the request falls within the 14-day window.

The following cases are not eligible for a no-questions-asked refund; the reasoning will be explained in the ticket:

  • Requests made after the 14-day window;
  • The same account has already completed a no-questions-asked refund, or a duplicate request is submitted for the same order;
  • The account was restricted for violating the Terms of Use, including reselling accounts, sharing with unauthorized third parties, or using the routes to launch attacks or scans;
  • Clear overuse: the plan's data allowance for the period was used up or nearly used up within the window before the refund request;
  • The order came from an unofficial channel, or the account and payer details do not match and the source cannot be explained.

If you disagree with the decision, you can add details in the same ticket for a manual review.

How to Apply and What to Include

Refund requests are submitted through the ticket system in the user panel. Accounts are registered with a username and password — no email address required — so please include your username in the ticket so the order can be located.

Please include the following when you submit:

  1. Username;
  2. Order number or payment transaction ID;
  3. Payment method (Alipay / WeChat Pay / USDT);
  4. Reason for the refund; for a no-questions-asked refund, a brief note such as 'requesting a refund' is enough.

After submitting, please keep the ticket open to replies. If more information is needed, it will be requested in the same ticket, and the review result and refund progress will be updated there too. Please do not submit the same order twice; duplicate tickets are merged, which does not affect the review order.

Payout Times and Refund Method

Refunds are always returned through the original payment channel; refunds to another account, another payment method, or a third party's account are not supported. Once approved, VPNOh initiates the refund as quickly as possible; the actual arrival time depends on the payment channel's settlement cycle, and this site cannot advance or speed up processing on the channel's side.

If the original payment account has been closed, frozen, or is otherwise unavailable, please explain in the ticket so a workable solution can be arranged. The refund status is determined by the replies in the ticket.

How Payment Methods Differ

  • Alipay / WeChat Pay: refunded to the original payment account, no extra information needed; arrival time depends on the channel's settlement;
  • USDT: refunded to the wallet address used for payment. On-chain transfers are irreversible, and a mismatched address will prevent the refund from completing, so please verify in the ticket that the address matches the one used for payment; arrival time depends on on-chain confirmations and is not controlled by VPNOh.

Other Terms and Contact

  • Once the refund is complete, the subscription or data pack entitlements tied to that order are withdrawn at the same time; the account itself is kept, and other valid orders are unaffected;
  • The price difference from a mid-term upgrade of a monthly subscription is converted into remaining days; this counts as a plan change and is not refunded separately;
  • If you have questions about the refund outcome, you can submit another ticket through the user panel, or check the available channels on the Contact page linked in the footer.
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