Contact & Support
Three channels, split by issue type: account, order and refund questions go to dashboard tickets; issues that need logs or screenshots attached go to support email; service status and announcements are on Telegram. Tickets and email feed the same queue, so there is no need to submit twice.
Channel routing
Account and billing questions go to tickets, which makes identity checks and record-keeping straightforward; issues with several attachments or a long description go to email; Telegram is for quick service status checks.
Account and subscription status, orders and payments, refund requests and failed subscription updates all start here. Tickets carry your account and submission time, which makes verification direct. Tickets sent on business days usually get a reply the same day; those sent on weekends or public holidays roll over to the next business day.
Open the ticket form →Email is the better choice when you need to attach client logs or error screenshots, or when the description is long. Email and tickets feed the same queue and are handled on business days. Just include your username — never your password.
Send an email →Use it to check service status and read route maintenance notices. This is not a live chat desk and instant replies are not guaranteed; for account and billing questions, use tickets instead — the handling trail is more complete.
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Check first
Problems such as a connection that will not come up, slow speeds or a failed subscription update can usually be traced by symptom in the troubleshooting guide. If the issue remains after a self-check, list the steps you already tried in your ticket — it speeds up handling.
No connection at all, connected but pages will not load, slowdowns at peak hours, frequent disconnects, failed subscription updates, mobile clients dropping in the background — every symptom has its own diagnostic flow and self-check steps.
Open the troubleshooting guide →Whether several devices can be online at once, how data usage is counted, whether the client has to stay on, how to request a refund — the FAQ is organised by topic and gives straight answers.
Read the FAQ →Ticket details
The more complete the details, the more likely the cause is found on the first pass and the fewer follow-up questions you will get. The five items below are ordered by importance; the first two are needed almost every time.
Never paste your account password or the raw subscription link into a ticket or email. A subscription link works like account credentials — anyone who has it can use up the data on your account. Your username is enough for identity checks.
Billing & refunds
All billing requests are handled through dashboard tickets: refund requests, upgrade price-difference checks and data pack balance confirmations. Tickets keep a record, so later queries line up.
Monthly subscription data resets on the activation date each month, not on the calendar month. If you are unsure about the reset date, include your activation date in the ticket for a faster check.
FAQ
The five most-asked questions: reply times, where to request a refund, account recovery, sharing subscription links and duplicate submissions.
Tickets sent on business days are usually handled the same day; those sent on weekends or public holidays roll over to the next business day. There is no live chat desk and instant replies are not promised, but every ticket is read and answered with a conclusion.
Open a dashboard ticket and include your order number. Refunds are available for 14 days with no reason required, and progress updates arrive as replies on the same ticket.
Use the recovery option on the dashboard sign-in page. This service does not require an email address to register — a username and password are all you need. If recovery does not work, submit a ticket with your username and order details for verification.
No. A subscription link works like account credentials — anyone who has it can use up the data on your account. Unlimited devices means your own devices can be online at the same time, for example a phone, a computer and a tablet together.
No. Both channels feed the same queue, so submitting twice only creates two records for one issue and makes verification harder. Pick whichever channel fits better and submit once.